Hello All,
I urgently need help to resolve a mailbox move issue.
I am currently running Office 365 in a full hybrid deployment with Exchange 2010 SP1 which is working fine.
I am trying to off-board a mailbox from cloud back to on-premises. I have tried this operation in the past and it worked fine without any issue.
Three days ago, I created two remote mailbox move requests. One from on-premise to cloud which completed successfully and the other from cloud to on-premise. The job ran overnight and the mailbox size is 2GB. The next morning when we check the status, it says moving.
When I check the property it was at 95%. I left it to complete but later in the afternoon I checked again and it was still on 95%. As a result, I was forced to check the log.
Examining the logs revealed that there were two messages that captured my attention:
2/5/2013 2:37:55 PM
[EXCH01] 2/5/2013 1:48:06 AM [AMSPRD0311CA014] Changes reported in source'Primary (3275d5b3-44d5-484d-b3ef-c396e544167a)': 2 changed folders, 0 deleted
folders, 2 changed messages.
2/5/2013 2:37:55 PM
[EXCH01] 2/5/2013 1:48:12 AM [AMSPRD0311CA014] Incremental Sync 'Primary
(3275d5b3-44d5-484d-b3ef-c396e544167a)' completed: 4 changed items.
2/5/2013 2:37:55 PM
[EXCH01] 2/5/2013 1:54:05 AM [AMSPRD0311CA014] Transient error
CommunicationErrorTransientException has occurred. The system will retry
(1/60).
2/5/2013 2:37:55 PM
[EXCH01] 2/5/2013 1:55:37 AM [AMSPRD0311CA014] The Microsoft Exchange Mailbox
Replication service 'AMSPRD0311CA014.eurprd03.prod.outlook.com' (14.16.263.0
caps:07) is examining the request.
2/5/2013 2:37:55 PM
[EXCH01] 2/5/2013 1:55:41 AM [AMSPRD0311CA014] Connected to target mailbox'Primary (3275d5b3-44d5-484d-b3ef-c396e544167a)', database 'DB01', Mailbox
server 'EXCH01.hq.local' Version 14.1 (Build 355.0), proxy server'EXCH02.hq.afchq.local' 14.1.325.0 caps:01FFFF.
2/5/2013 2:37:55 PM
[EXCH01] 2/5/2013 1:55:43 AM [AMSPRD0311CA014] Connected to source mailbox'Primary (3275d5b3-44d5-484d-b3ef-c396e544167a)', database'EURPRD03DG035-db014', Mailbox server'AMSPRD0311MB414.eurprd03.prod.outlook.com' Version 14.16 (Build 263.0).
2/5/2013 2:37:55 PM
[EXCH01] 2/5/2013 1:55:47 AM [AMSPRD0311CA014] Relinquishing job because the
mailbox is locked. The job will attempt to continue again after 2/5/2013
2:00:47 AM.
2/5/2013 2:37:55 PM
[EXCH01] 2/5/2013 2:00:49 AM [AMSPRD0311CA005] The Microsoft Exchange Mailbox
Replication service 'AMSPRD0311CA005.eurprd03.prod.outlook.com' (14.16.263.0
caps:07) is examining the request.
It kept trying and resulting to the same issue. The move is over two days now, yet the status remains on Moving.
What can I do to ensure that the user does not loose any data as a result of the situation?
Is it possible to remove the move request at 95% reset the request?
Please I need answers to my queries as early as possible as I am currently stuck and does not know what to do.
Thank you in advanced.