Hello,
I am in the process of migrating 30 POP3 users that have all their mail stored locally in .PST files to Office365. However, I have several questions regarding this process:
What is the best way to do this?
Currently I am trying to use the PST Capture Tool, but it is giving me the following error: 'Import error: Connection did not succeed, try again later'.
This error pops up at the very last stage of the importing progress, uploading the .pst file to Office 365. The capture process itself (getting the .PST file from the agents on the client's computers) works properly. It's just the last step that fails.
Here is some debug info:
17:00:24.803|Trace |Request parser |8 |Processing File Transfer request
17:00:24.807|Trace |File Transfer Mgr |8 |Transferring C:\Users\User\AppData\Local\Microsoft\Outlook\<REMOVED FOR PRIVACY>.pst from ZOLTANI7 as fcadcf63-bf5d-43a2-975f-83d87da2abed
17:00:24.808|Trace |DBImportFile |8 |Saving 2 False Transferring C:\Users\User\AppData\Local\Microsoft\Outlook\<REMOVED FOR PRIVACY>.pst
17:00:24.812|Verbose|File Transfer Mgr |8 |Receiving file data with format: EncryptedChunkedLz
17:00:25.322|Trace |DBImportFile |8 |Saving 2 False Transferring C:\Users\User\AppData\Local\Microsoft\Outlook\<REMOVED FOR PRIVACY>.pst
17:00:25.325|Trace |File Transfer Mgr |8 |Transfer of fcadcf63-bf5d-43a2-975f-83d87da2abed complete
17:00:25.326|Trace |File Transfer Mgr |8 |fcadcf63-bf5d-43a2-975f-83d87da2abed checksum confirmed
17:00:25.326|Verbose|File Transfer Mgr |13 |TransferFile: C:\Users\User\AppData\Local\Microsoft\Outlook\<REMOVED FOR PRIVACY>.pst in status Transferred / Transferring / Transferring
17:00:25.326|Trace |DBImportFile |13 |Saving 2 False Transferring C:\Users\User\AppData\Local\Microsoft\Outlook\<REMOVED FOR PRIVACY>.pst
17:00:25.330|Trace |DBImportFile |13 |Saving 2 False Transferred C:\Users\User\AppData\Local\Microsoft\Outlook\<REMOVED FOR PRIVACY>.pst
17:00:25.332|Verbose|File Transfer Mgr |13 |BeginTransferFile completed: C:\Users\User\AppData\Local\Microsoft\Outlook\<REMOVED FOR PRIVACY>.pst
17:00:29.221|Trace |ImportListImporter |4 |Importing C:\Users\User\AppData\Local\Microsoft\Outlook\<REMOVED FOR PRIVACY>.pst to ||<REMOVED FOR PRIVACY>
17:00:29.222|Verbose|PstPasswordGenerator|4 |Bypassing password
17:00:29.222|Trace |DBImportFile |4 |Saving 2 False Importing C:\Users\User\AppData\Local\Microsoft\Outlook\<REMOVED FOR PRIVACY>.pst
17:00:29.227|Debug |ImportListImporter |7 |Importing C:\Users\User\AppData\Local\Microsoft\Outlook\<REMOVED FOR PRIVACY>.pst from E:\PSTStaging\fcadcf63-bf5d-43a2-975f-83d87da2abed.pst
17:00:29.288|Verbose|MSOnline365Helper |7 |CheckSessionState : recreateSession = True & MsOnline365Helper.O365Session.IsNull = False
17:00:29.290|Verbose|MSOnline365Helper |7 |DisposeSession : Called
17:00:29.290|Verbose|MSOnline365Helper |7 |DisposeSession : There is a session to dispose
17:00:29.511|Verbose|MSOnline365Helper |7 |CreateSession : Called
17:00:34.677|Trace |Listener |5 |Accepted incoming connection from 10.1.222.121:53181
17:00:34.888|Trace |CentralService |13 |Received message from Agent
17:00:34.888|Trace |Request parser |13 |Processing configuration request from Agent
17:00:34.890|Debug |DBComputer |13 |SetStatus - Agent of GDO-SALES-01 sent state Completed
17:00:38.485|Info |PstToolImporting |7 |Import of PST file E:\PSTStaging\fcadcf63-bf5d-43a2-975f-83d87da2abed.pst starting
17:00:39.237|Trace |DBImportFile |4 |Saving 2 False Importing C:\Users\User\AppData\Local\Microsoft\Outlook\<REMOVED FOR PRIVACY>.pst
17:00:40.458|Debug |ImportListImporter |7 |Error importing C:\Users\User\AppData\Local\Microsoft\Outlook\<REMOVED FOR PRIVACY>.pst from E:\PSTStaging\fcadcf63-bf5d-43a2-975f-83d87da2abed.pst
Microsoft.Exchange.WebServices.Data.ServiceResponseException: Connection did not succeed. Try again later.
bij Microsoft.Exchange.WebServices.Data.ServiceResponse.InternalThrowIfNecessary()
bij Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest`1.Execute()
bij Microsoft.Exchange.WebServices.Data.ExchangeService.BindToFolder(FolderId folderId, PropertySet propertySet)
bij Microsoft.Exchange.WebServices.Data.ExchangeService.BindToFolder[TFolder](FolderId folderId, PropertySet propertySet)
bij Microsoft.Exchange.WebServices.Data.Folder.Bind(ExchangeService service, FolderId id)
bij RedGate.PSTImporterForExchange.ImportEngine.PstEwsImporter.BindToCorrectFolder(ExchangeService service, ImportOptions options, WellKnownFolderName& rootname, Boolean& failover)
bij RedGate.PSTImporterForExchange.ImportEngine.PstEwsImporter.StartImport(String pstPath, String passWord, ImportOptions options, List`1& problems)
bij RedGate.PSTImporterForExchange.CentralService.ImportListImporter.<>c__DisplayClass3.<ImportFile>b__0(Object )
17:00:40.458|Debug |ImportListImporter |7 |Keeping Exception ex for result 39063214
Microsoft.Exchange.WebServices.Data.ServiceResponseException: Connection did not succeed. Try again later.
bij Microsoft.Exchange.WebServices.Data.ServiceResponse.InternalThrowIfNecessary()
bij Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest`1.Execute()
bij Microsoft.Exchange.WebServices.Data.ExchangeService.BindToFolder(FolderId folderId, PropertySet propertySet)
bij Microsoft.Exchange.WebServices.Data.ExchangeService.BindToFolder[TFolder](FolderId folderId, PropertySet propertySet)
bij Microsoft.Exchange.WebServices.Data.Folder.Bind(ExchangeService service, FolderId id)
bij RedGate.PSTImporterForExchange.ImportEngine.PstEwsImporter.BindToCorrectFolder(ExchangeService service, ImportOptions options, WellKnownFolderName& rootname, Boolean& failover)
bij RedGate.PSTImporterForExchange.ImportEngine.PstEwsImporter.StartImport(String pstPath, String passWord, ImportOptions options, List`1& problems)
bij RedGate.PSTImporterForExchange.CentralService.ImportListImporter.<>c__DisplayClass3.<ImportFile>b__0(Object )
17:00:40.458|Debug |ImportListImporter |4 |Rethrow od result 39063214
17:00:40.459|Trace |DBImportFile |4 |Saving 2 False Error C:\Users\User\AppData\Local\Microsoft\Outlook\<REMOVED FOR PRIVACY>.pst
17:00:40.463|Error |ImportListImporter |4 |Import error:
Microsoft.Exchange.WebServices.Data.ServiceResponseException: Connection did not succeed. Try again later.
bij RedGate.PSTImporterForExchange.CentralService.ImportListImporter.ImportFile(RepositoryImportFile file)
17:00:40.463|Error |Import Action |4 |Error during import
Microsoft.Exchange.WebServices.Data.ServiceResponseException: Connection did not succeed. Try again later.
bij RedGate.PSTImporterForExchange.CentralService.ImportListImporter.ImportFile(RepositoryImportFile file)
bij RedGate.PSTImporterForExchange.CentralService.Actions.StartImportAction.RunImport(Object state)
Also, if using the PST Capture Tool, what is the proper way to do this? I mean if you import the PST file to Office365, the actual migration has to take place immediatly after the import completes, right? If you wait too long, mails will be lost in the process...
Is it possible to 'update/sync' the uploaded .PST file? Will it reupload all files or just the changed items?
Some users have multiple POP accounts linked to their Outlook, including their personal mail. Outlook 2010 handles this nicely by creating separate .PST files for every account. Outlook 2007 does not.
How can I make sure I only upload their business mail account instead of including their personal mail accounts as well?
Thanks in advance!
Kind regards.